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Problem with Razer Kiyo

X
Hello, i just bought a Razer Kiyo past 2 days on Amazon. The problem is the camera don't work. I explain : - I tried like 4 or 5 different USB port - The camera install the wrong driver 1 in 2 times - And when she install the right one, the camera work for only about 5-10 minutes before disapear and don't work till i uninstall driver, restart computer, ect - By the way, when i try to go on my Razer Kiyo on Razer Synapse, i'm stuck with this message : "The actual parameters of the camera are different than the Razer Synapse ones. Which parameters do you want to keep ?" with 2 options : Camera and Synapse But when i click on one of these (no matter which one), nothing happen and i can't go further, i'm literraly stuck. For ending, when i try to open a support case and i put my product serial number, that tell me that my warranty is expired since i bought it past 2 days ??? For letting you know : - Already have updated my W10 and Graphics Cards drivers - Already do a clean reinstallation of Synapse 3 and my camera drivers Thank's in advance if you have any solution
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    4 Replies

    R
    At least you get that 5-10 minutes where it works. I think mine's toast.
    xZowlak
    Hello, i just bought a Razer Kiyo past 2 days on Amazon. The problem is the camera don't work. I explain : - I tried like 4 or 5 different USB port - The camera install the wrong driver 1 in 2 times - And when she install the right one, the camera work for only about 5-10 minutes before disapear and don't work till i uninstall driver, restart computer, ect - By the way, when i try to go on my Razer Kiyo on Razer Synapse, i'm stuck with this message : "The actual parameters of the camera are different than the Razer Synapse ones. Which parameters do you want to keep ?" with 2 options : Camera and Synapse But when i click on one of these (no matter which one), nothing happen and i can't go further, i'm literraly stuck. For ending, when i try to open a support case and i put my product serial number, that tell me that my warranty is expired since i bought it past 2 days ??? For letting you know : - Already have updated my W10 and Graphics Cards drivers - Already do a clean reinstallation of Synapse 3 and my camera drivers Thank's in advance if you have any solution
    X
    • xZowlak
    • Author
    • 1 reply
    • January 31, 2023
    RoseEbonyinteractivex229
    At least you get that 5-10 minutes where it works. I think mine's toast.
    It didn't last long and Razer support hasn't been able to help me for 4 days, I just think I'll send the product back.
    R
    xZowlak
    It didn't last long and Razer support hasn't been able to help me for 4 days, I just think I'll send the product back.
    I'm tempted to do the same.
    PaleBrownquickvoice598

     

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