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Question

Problem with razer software

  • November 15, 2025
  • 1 reply
  • 23 views

Wa1duoklis

Hello,

I’m having a problem with my Razer devices. I recently got the Razer Kraken V3 headset, and when I first connected it to my PC, there was no sound. I managed to fix the sound issue, but now the my main microphone doesn’t work anymore.

Another problem is that when I open the Razer software, it starts for a few seconds and then immediately closes. I’ve tried many methods to fix this, but nothing has helped.

I’m currently using a Razer Basilisk X HyperSpeed mouse and a Razer Ornata V3 keyboard, and everything worked perfectly before I started using the headset. Now, after connecting the Kraken V3, these issues started happening.

Could you please help me resolve this?

Thank you.

1 Reply

Shylo.
  • Insider Mini
  • November 16, 2025

Try reverting back to an older version of Razer Synapse 4 or Synapse 3.