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Question

problem with registration product

  • October 9, 2026
  • 1 reply
  • 10 views

leetEggplantlab498

I wanna help. 30min ago i register my new device, but code for 7.1 sourround sound didn’t arrive in my email. I try to use https://mysupport.razer.com/app/self-help/surround-sound/index, for re‑sending code to my email. I see my registered device, but when I click on them, I get a message : Please register your device to continue with your surround sound code request.

how i can get my code, becouse when i use “register your device”, he is says - your device is already registered.

btw device: Razer kraken kitty v2 bt

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1 Reply

Razer.sushi.boi
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Hello there, ​@leetEggplantlab498!

 

It seems like you have purchased a counterfeit headset. I’ll double-check everything just to be sure. Please drop me a message via PM along with your headset’s serial number so I can validate it and check the registration. Looking forward to your reply!

 

*Thread locked to curb conversation to PM.