I recently purchased the basilisk v3 pro mouse and for the first few weeks it worked well. Now since yesterday, whenever I switch to a profile that has a macro, I completely lose control of the mouse, Synapse freezes, making it impossible to use. I have already repaired Synapse, updated firmware, reinstalled, formatted the PC and the problem persists.
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Hello VerdigrisAMBERsharp591,
I’m here to help. Were there any changes made to your system/device before the issue? Did you receive and install any Windows update recently? Please perform a clean re-installation of Razer Synapse from this link. You can also try to uninstall and resitall the mouse driver here. If the same problem persists, PM me the following information below so I can initiate a ticket on your behalf:
Save the shareable files via any online drive account listed from this link. Also, fill in the following:
- Full name:
- Email:
- Mobile/Phone Number:
- Country:
- Razer Basilisk V3 Pro serial number:
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