Problem with the Scroll Wheel Razer Naga X

Problem with the scroll wheel on the Razer Naga X mouse. At random moments, the scroll wheel may scroll the site up instead of down or change the scrolling speed. The problem becomes more apparent if you scroll the page slowly, one step at a time. I can not contact support, the function «Submit a case» is no longer available, the site redirects to a form with support only for US and CA regions. The mouse is connected via usb cable. I tried reconnecting it, tried interacting with the software, tried connecting the mouse to another PC. None of this helped, the problem remains and makes my job harder, maybe someone had the same problem?