I bought the Viper V2 Pro in 2021. The mouse has been great so far, but I have had a problem with the dongle recently. Three days ago, it just stopped working. I tried updating the software, but it required the dongle to be connected, but it just wouldn't connect. I have heard that since the warranty runs out after 2 years, the dongle just stops working, so I have to buy a new mouse. If this is true, I am very disappointed. I have tried talking to support, but Razer support is one of the worst I have ever tried. It takes them 3-5 minutes to answer, and when they answer, they just tell you that you will get a mail but you never get it. If someone from Razer sees this, I want you to contact me, and I will give you my address so you can either send a new mouse or dongle replacement because this is unacceptable. At least tell me how to request new Dongle. Please.
- Razer Support
- 3005 replies
I bought the Viper V2 Pro in 2021. The mouse has been great so far, but I have had a problem with the dongle recently. Three days ago, it just stopped working. I tried updating the software, but it required the dongle to be connected, but it just wouldn't connect. I have heard that since the warranty runs out after 2 years, the dongle just stops working, so I have to buy a new mouse. If this is true, I am very disappointed. I have tried talking to support, but Razer support is one of the worst I have ever tried. It takes them 3-5 minutes to answer, and when they answer, they just tell you that you will get a mail but you never get it. If someone from Razer sees this, I want you to contact me, and I will give you my address so you can either send a new mouse or dongle replacement because this is unacceptable. At least tell me how to request new Dongle. Please.
Hello Vestviken,
Your existing case has already been escalated to our warranty team for replacement approval. Please expect an email from our support team within 24-48 hours. Do let me know if you do not hear from them by then. Should you have any other concerns, do not hesitate to PM me. Stay safe, and have a good one!
*Thread locked to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.