Problème sur le vérin de ma chaîne Enki

This translates as:
Hello, I have a problem with the gas spring on my chair; it lowers itself. I think the seal is damaged. Is it possible to buy just the gas spring to replace it? If so, could you give me a link to do so? Thank you in advance for your reply.

Hi firstzoneRawUmber762,

Please note that Razer Insider does not support your preferred language, so kindly post your inquiries or concerns in English across all boards.

I understand that you need a replacement part for your Razer Enki. Please allow me to gather the necessary information for documentation purposes. I will ask for as much information as needed to expedite the resolution of your case. According to our warranty policy, customers are responsible for assembling and disassembling the chair. The warranty is limited, and we can only process a part replacement if you meet the eligibility criteria. More information can be found here:
https://www.razer.com/legal/returns-refunds
https://www.razer.com/warranty

To proceed, kindly provide us with answers to the following questions for documentation purposes:

1. What exactly happened?
2. Was there any incident that occurred before the issue arose?
3. What activities were you doing before the issue occurred?
4. Has anyone else used your gaming chair who exceeds the chair's weight and height capacity?

As part of the process, please send a video clearly showing the issue for reporting purposes. You can upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone with the Link” so we can access the file. Then, share the link with us. Additionally, please fill in the following details below:

Full name:
Email:
Mobile/Phone Number:
Street Address:
City:
State:
Postal Code:
Country:
Product Name: 
Product Code/Number:
Product serial number: 
Subscribed to Razer Care?: Yes/No

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