After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change.
Best answer by DizeXEdward
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Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio
Userlevel 4
Page 7 / 12
Having the same issue, theres no bass at all and everything is super loud. Using Kraken Ultimate.
translate this guys, this link
Interview with Kasson Crooker on THX's Spatial Audio Plugin | Plugin Alliance
link
PRICE AND AVAILABILITY
$9.99 USD / $16.45 AUD to upgrade from 7.1 Surround
$19.99 USD / $32.90 AUD standard purchase
. https://www.razer.com/eu-en/thx-spatial-audio
I have the same problem
same problem for razer kraken tournament edition
Userlevel 1
same for me
the audio is unplayable
Userlevel 1
I have the Same Problem with my kraken tournament edition
guys ı have blackshark v2 and ı have a problem with new verison of synapse 3 ı cant update and ı cant use synapse 3 or thx audio we need an fix razer help us.
Userlevel 1
https://www.razer.com/gaming-headsets/Razer-BlackShark-V2/RZ04-03230100-R3U1
TECH SPECS
FREQUENCY RESPONSE
12 Hz – 28 kHz
IMPEDANCE
32 Ω (1 kHz)
SENSITIVITY
100 dB (1 kHz)
DRIVER SPECIFICATIONS
50 mm
DRIVER TYPE
Razer™ TriForce Titanium
EARCUPS
Breathable memory foam cushions
INNER EARCUP DIAMETER
Width: 40 mm / 1.57"
Length: 65 mm / 2.55"
EARPADS MATERIAL
Ultra-soft FlowKnit memory foam
NOISE CANCELLING
Advanced passive noise cancellation
CONNECTION TYPE
Analog 3.5mm with USB sound card
CABLE LENGTH
1.8 m / 5.91 ft.
APPROXIMATE WEIGHT
262 g / 0.6 lbs
MICROPHONE STYLE
Razer™ HyperClear Cardioid Mic
PICK-UP PATTERN
Unidirectional
MICROPHONE FREQUENCY RESPONSE
100 Hz – 10 kHz
MICROPHONE SENSITIVITY (@1KHZ)
-42 dB V / Pa, 1 kHz
VIRTUAL SURROUND ENCODING
THX Spatial Audio
VOLUME CONTROL
On-earcup: Volume Up/ Down
OTHER CONTROLS
On-earcup controls - Mic mute on/off toggle
BATTERY LIFE
None
LIGHTING
None
COMPATIBILITY
PC, Mac, PS4, Xbox One, and mobile devices*
*Mobile devices with an available 3.5mm port
Where is my “VIRTUAL SURROUND ENCODING THX Spatial Audio” that I paid for?
Userlevel 3
blackshark v2 pro. It is impossible to use headphones, the sound is disgusting, sometimes loud, sometimes quiet. There are interferences and interruptions, does not depend on the selected stereo or THX modes. razer synapse 20231110. If the company does not take action, we will completely refuse products razer. Sincerely.
Userlevel 1
The last update messed everything up.- The THX LED does not light up;- The audio output only works if you select "Raze Audio Controller - Chat" (before it was Game instead of chat). If you select Game as main, no sound comes out;- The channel volumes are switched, trying to lower the volume on the right lowers the volume on the left and vice versa.What a disastrous update!Worse is that there is no sign of them recognizing that there is a problem and intending to correct it.
Userlevel 1
Sorry, duplicated comment. Please, delete it.
Userlevel 1
if it’s in warranty time, go to retailer and say that a feature that comes with the headphones don’t work. if it can’t be solved then money back. I will wait a week then I will proceed. no more razer after this, and hope someone spreads this violation over the internet.
Damn the lack of any comment from customer support is insulting.
Having the same issue here btw
Userlevel 3
if it’s in warranty time, go to retailer and say that a feature that comes with the headphones don’t work. if it can’t be solved then money back. I will wait a week then I will proceed. no more razer after this, and hope someone spreads this violation over the internet.
Very good idea man! Let's do so.
Userlevel 3
So that Razer understands, I have 792 clients contact me with this problem.
So guys. Will they resolve it case by case?
link RΛZΞR Support twitter > click answers
- Is it necessary to ask via Twitter in a private message?
But what a mess. I'm lost with so many topics and answers.
thousands of posts,😐
who beats the record? this topic,
or this one?😅 7 pages
link THX spatial audio not working after the the new update.
On twitter
You won't be able to send a message to the user's car when it is certified.
I won't pay
this makes no sense😅
for me It’s impossible to contact them, send a message
and the serial number of the headphones, nothing ;)
Userlevel 3
I completely lost the sound in the Razer Nari Ultimate headphones.
At the same time, I reinstalled the Synapse several times. If I select -> Razer Nari Ultimate in audio output devices, then I have NO SOUND.
Moreover, the Windows Audio service is disabled after experiments with headphones. I just can't listen to anything with headphones.
Userlevel 1
I completely lost the sound in the Razer Nari Ultimate headphones.
At the same time, I reinstalled the Synapse several times. If I select -> Razer Nari Ultimate in audio output devices, then I have NO SOUND.
Moreover, the Windows Audio service is disabled after experiments with headphones. I just can't listen to anything with headphones.
I have a temporary solution, if u wanna fix it see my topics and leave a like
Userlevel 3
I completely lost the sound in the Razer Nari Ultimate headphones.
At the same time, I reinstalled the Synapse several times. If I select -> Razer Nari Ultimate in audio output devices, then I have NO SOUND.
Moreover, the Windows Audio service is disabled after experiments with headphones. I just can't listen to anything with headphones.
I have a temporary solution, if u wanna fix it see my topics and leave a like
Well, it's helped. A sound appeared in the headphones. But this is a temporary solution. We are waiting for Synapse updates. The sound appeared, but it is "neutered". Not the same as it was before the update.
- S. God bless you! Have a nice day! <3
Userlevel 2
I found this in their general faq.
For the Blackshark wireless I do not see Device Settings section to turn on spatial audio, just the tab that does not change anything not even in the demo.
I mean I kinda get what they are trying to do to have the 1 selection instead of having to choose in windows sound settings, though they need to put back features in synapse like the calibration and where is this Device setting.
The other choice would be to add it to the Spatial sound section like Windows sonic..
Userlevel 2
I found this in their general faq.
For the Blackshark wireless I do not see Device Settings section to turn on spatial audio, just the tab that does not change anything not even in the demo.
I mean I kinda get what they are trying to do to have the 1 selection instead of having to choose in windows sound settings, though they need to put back features in synapse like the calibration and where is this Device setting.
The other choice would be to add it to the Spatial sound section like Windows sonic..
That's the whole point. There is no more THX spacial anymore, it is just plain spacial.Go to the device properties in windows and you will notice that the THX/7.1 audio is gone (there is only stereo)
The so called fix is a hoax. they never checked themself what is wrong!
Userlevel 2
That will not work, All those installers will fetch the latest version.
Userlevel 2
new update didnt fix it either , still no thx option
Userlevel 3
That will not work, All those installers will fetch the latest version.
disable auto-update in the Synapse settings
Page 7 / 12
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