So I have contacted Razer over a dozen times since i got my gear and each time the same problem with the same solution. I have a Naga and a Tartarus for gaming, and obviously the Synapse software, but after so long the system wipes my button settings and defaults to Profile 1 on the Tartarus. Each and every time the support people tell me the only way to resolve this is to create a new account to use.



My most recent contact with support representatives was not even helpful. All they said is that I do not have an account with Razer and I do not have any peripherals registered. I did register my devices each time with the help of a Razer Tech agent on the phone. They did not even find an account of mine using any of my past emails that I have used for the accounts. I have even sent them screenshots showing that I was logged in on my current email but they still could not find my account, or so they say.



I have come to the conclusion that Razer really doesn't have their customers best interests at heart and just wants our money. This may be insulting to the company but it is a bigger insult that I have been very polite with them and all I have gotten in the past is the 'brush off' solution. If anyone else has an issue similar to mine I suggest going to another company that has properly working products and real support. For those of you that have not had any issue with Razer products I give you fair warning that eventually they will get what they want and ghost you just like they have me.