Hello, I really hope someone can help me, as I'm so frustrated with Synapse and the razer products.
I love the quality of the products themselves, and if everything was running smoothly, I couldn't imagine using any other products.
Sadly, though, since I bought the BlackShark V2 Pro, I have encountered problems every day.
Razer Synapse no longer starts on startup and none of my settings are activated.
They show that they are activated, but I always have to turn them on individually so that they are actually activated.
If I don't do this, the mic quality is poor and the sound settings are also poor.
It's not just once; it happens every time I start up my PC, or sometimes even when I leave Discord, for example. All the settings change back to 'vanilla'. They still show as active, but they are not.
I made a Razer ticket about a month ago and also used the Razer logger.
Sadly, the solutions I received from the Razer team did nothing.
I tried every other solution as well, such as setting Synapse to always open as admin, doing a clean install (multiple times), and even using a different USB port for the headset dongle.
Another problem I have is with Spotify: when I start it, the sound is at 100% for a second and then turns back to normal. (I don't have this problem with any other headset, just Razer.) When I switch from a podcast to a normal song, the volume also ramps up to 100% for a second. It's very annoying because it always blasts my ears.
Any help or ideas would be much appreciated.
Best regards.