PROCESS_NAME: Razer Synapse Service.exe | Razer Insider
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PROCESS_NAME: Razer Synapse Service.exe

  • January 21, 2021
  • 1 reply
  • 12 views
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I have the Razer Mamba Elite wired mouse, Huntsman Tournament Edition keyboard, and the Blackshark V2 headset. I set this all up on a new PC but have non stop BSOD. I sent in my DMP file to Microsoft to see what might be causing it and was told the software named in the crash was PROCESS_NAME: Razer Synapse Service.exe. Just a little backstory on the troubleshooting. I have replaced the motherboard, the PSU, stress tested the memory and the cpu. I uninstalled the Razer Drivers as well as the Synapse 3. Reinstalled and still keep getting BSOD every 15-30mins. Any idea would be helpful. Thanks!
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • January 22, 2021
    Do you mind sending me your System and Application logs from Windows Event Viewer? I can try to look into what's happening behind the scenes if you will. I'd also appreciate it if you can send me your Synapse 3.0 logs. You can use this to collect Synapse log files. *Thread locked to curb the conversation to PMs.
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