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product activation code error

  • January 27, 2025
  • 1 reply
  • 62 views

I bought a new razen kraken for console product. When I enter the activation code of the product sent to my e-mail address into the application, it gives an error "the code you have entered does not seem to be valid. please try again later”.

Best answer by Razer.sushi.boi

Hello there, ​@Sametozturq!

 

I think you just entered it on the wrong app since the THX Spatial audio is different from the 7.1 Surround Sound feature. This is just a quick fix so drop me a PM along with your headset’s serial number so I can validate it and help you with the registration.
 

*Thread locked to curb conversation to PM.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi
  • Razer Support
  • Answer
  • January 28, 2025

Hello there, ​@Sametozturq!

 

I think you just entered it on the wrong app since the THX Spatial audio is different from the 7.1 Surround Sound feature. This is just a quick fix so drop me a PM along with your headset’s serial number so I can validate it and help you with the registration.
 

*Thread locked to curb conversation to PM.