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Question

product already registered issue

  • September 3, 2025
  • 1 reply
  • 32 views

I’ve recently bought a new razer headphone off ebay and I’m unable to register this to activate the surround sound featurs (razer blackshark v2 X). can someone please help me resolve the issue?

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1 Reply

Razer.ScarletRouge

​Hey there, ​@soloCarmineRedsecret337!
 

It seems like your device might be a counterfeit or re-boxed item. No worries, let me check it for you. Please send me a private message together with your device's serial number so I can check its details here in our system and assist you further. Thank you!
 

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