Hello Razer Support,
I recently purchased a Razer BlackShark V2 X, but when I tried to register the product to activate 7.1 Surround Sound, the system said that the product has already been registered.
I bought this headset brand new, so I believe this might be an error. Could you please help me verify and reset the product registration so I can register it under my account and access the 7.1 Surround Sound feature?
Thank you for your assistance.
Best regards,
Ray
Hello FizzMix,
I’m really sorry to hear you’re having trouble with the activation code for your Razer BlackShark V2 X. The code is usually on a scratch card inside the packaging as mention here. If you can't find it, or if it seems like it's already been used, I'd recommend reaching out to the reseller to see if they can provide a replacement.
For future purchases, buying from authorized Razer resellers can help ensure you're getting the real deal. If you need assistance in the future, feel free to PM me with your device’s serial number and proof of purchase. Take care and all the best!
*Thread locked to curb the conversation to PMs.
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