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Product failure

  • September 5, 2024
  • 3 replies
  • 19 views

the Razer Deathadder V2 Pro mouse Wireless, which I bought on 2023.09.20, has malfunctioned and is not working. I am waiting for your support in this regard. Kindest regards

3 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • September 5, 2024

Not working via wireless only or also not working if connected via cable?

Where did you’ve bought it?


  • Author
  • Insider Mini
  • September 5, 2024

It works as wired, the wireless connection has failed and does not work. I bought this product from hepsiburada.com in Turkey.


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • September 5, 2024

And the dongle is directly connected to your PC motherboard (without any USB cable extenders etc)? If yes - is it visible in Windows device manager?

If still not, then I’d contact your hepsiburada seller directly and RMA it, as you bought it from there.