Hi everyone, I’m posting here as I’ve run out of options on how to solve this using other channels. 

I bought the Razer Blackshark V2 Gaming Headset in December 2021 as I needed one that had a 3.5mm connection option. Most with the 3.5mm connection are cheaper wired sets, and this was the best quality option according to the many reviews I read.

Over the past few months I’ve found the sound in the left earpiece to be very crackly and it will occasionally stop altogether. This can usually be fixed by tweaking the volume knob on the left earpiece but it’s obviously not ideal and this fix is usually only temporary. I submitted a support ticket in late September, but as I wasn’t able to respond to the created support ticket within a few days it was closed. 

I’m unable to reopen the case, and when I try to create a new ticket regarding my headset I’m informed that my headset’s warranty has expired. I had supplied the original support case with a pdf invoice clearly stating the date of purchase, so there should be no ambiguity regarding the date of purchase, and if there was an issue with my proof of purchase they did not mention it. 

Is there an alternative any way I can contact the Razer Support Team to resolve this?

I should note that I have been directed to the Case Details page where I can see my case history and record of communication between Razer staff and me, but the “I still have the same issue” does not work on any web browser I try.