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Question

product number not being recognised

  • May 26, 2026
  • 1 reply
  • 13 views

Hi I have recently purchased a Razer blackshark v2 X and when trying to register the warranty it is saying product number not recognised. I have checked for typos and letters / number. Could you assist in registering this warranty please. Thanks Harry 

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1 Reply

Razer.Aero
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  • Razer Support
  • May 27, 2026

Hi byteWildBlueYonderlab640,

 I’m here to help. Please Please send me a PM with the photo showing the headset serial number so I can check the information in our system. Kindly upload file to Google Drive, and set it to "Public" or “Anyone Who Has The Link”. Thanks!

*Thread locked to curb the conversation to PMs.