Products Not Syncing in Synapse | Razer Insider

Products Not Syncing in Synapse

P
Good morning. I am having an issue with my products not syncing in the Synapse App. I have 3 products and only my firefly shows when I open the app. I also have the Ornato Chroma and the Basestation. I have tried uninstalling and reinstalling the software with no luck. Has anyone else experienced a similar issue?
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3 Replies

R
Hi there, @Pultz1026! Can you send me the serial number of your Razer products through PM? Let's continue from there.
T
Hello, I am experiencing the exact same issue with my ornata chroma; it connected with synapse and was configurable through chroma, and suddenly it no longer appears as a device in any Razer software. It is still lit up and functioning, and is "working" as per windows device manager, under every tab it can be found (keyboard, human interface device, even mouse..)

Please help, I only just recently joined the ranks of Razer!

Cheers
You're never behind when you're a head!
R
Hi there, @Taco__Derp! Can you send me the serial number of your Razer Ornata Chroma through PM? Also, make sure to add the link of this thread. Let's continue from there.
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