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So when I put my controller on the charger it lights up orange for about 15 seconds and then turns off and doesn't charge the controller at all... I have tried all of the troubleshooting idea and none of them work.
Cromica_Rhecanus
So when I put my controller on the charger it lights up orange for about 15 seconds and then turns off and doesn't charge the controller at all... I have tried all of the troubleshooting idea and none of them work.




Please check the following steps below and confirm if you have performed them:



  • Ensure that the USB charging cable is plugged into a powered USB-A port.

  • Ensure that the controller is sitting on the charging stand properly with the charging pins aligned.

  • Clean the contacts on the charging stand.



Otherwise, contact your reseller and ask for a warranty claim. Please submit a case to our Support Team or send me a PM if the device was purchased for the Razer Store.



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