Hello, I want to extract the purchase information, but the record is no longer available. I have several purchase messages. I want to contact you so that you can help me.
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Hi GMG97,
One possible reason for this issue could be that you checked out as a guest when making the purchase. Please consult this article for more information. Kindly send me a PM with the following details so that I can create a ticket and escalate it to our Order Support Team for additional help:
- Full name:
- Mobile/Phone Number:
- Country:
- Order number:
*Thread locked to curb the conversation to PMs.
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