Questians and Problems aboout Razer Deathadder V3 Pro | Razer Insider
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Questians and Problems aboout Razer Deathadder V3 Pro

B

Hello I have some questians and problems about my 1 day old Deathadder V3 Pro.
 

-First problem is, when im using my mouse wired it freezes for like a split second to a second.

-My question is, the lower part (where the id is) looks different from the other models instead of an id and a barcode there are some numbers and letters with a qr code i didn’t see anyones deathadder on the internet like that, because of that i want a razer support staff to check my mouse is original or a bootleg.

 

-My other question is when i click visit this devices’s support page it sends me to deathadder v2 support page is it just a mistake or a bootlegy thing going on.

 

These are all my questins and problems, Thanks.

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5 Replies

FiszPL
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  • FiszPL
  • VANGUARD
  • 7330 replies
  • March 26, 2025

You can post a photo of the bottom of the mouse (connected to pc, working) to verify. But as far as I know, there are no DAv3Pro counterfeits (yet).

With the QR code part etc - it’s most probably some newer batch, so it have different S/N P/N information layout.

For the 3rd problem - you visit the product page via Synapse? If yes which version is it - Synapse 3 / Synapse 4?

B
  • Burakemmi
  • Author
  • Insider Mini
  • 1 reply
  • March 26, 2025

I am using Synapse 4 and heres a photo of my mouse connected wireless to my mouse.

But it is so annoying that i can’t use my mouse wired.

 

FiszPL
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Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7330 replies
  • March 26, 2025
Burakemmi wrote:

I am using Synapse 4 and heres a photo of my mouse connected wireless to my mouse.

But it is so annoying that i can’t use my mouse wired.

 

Try older Synapse 3 instead: https://www.razer.com/synapse-3 cause Synapse 4 may be buggy sometimes.

And the mouse looks legit - it’s just a new batch 2024, 41th week.

Razer.ScarletRouge

Hi Burakemmi,

 

Thanks for sharing your concerns here. For security purposes, I have removed the image containing your serial number. Regarding the freezing issue you're experiencing while using the mouse wired, a simple cleaning might resolve the problem. Dust or debris can sometimes interfere with the sensor. You can find a guide on how to clean your Razer mouse here. For your question about the letters, numbers, and QR code on the bottom of your mouse, that is indeed the serial number of your device. Regarding the support page redirecting you to the Deathadder V2 page, please visit this link to direct you to the correct Deathadder V3 Pro support page. Thank you for bringing this to our attention, as your feedback helps us improve our support page links.

 

If you have any further questions or concerns, please send me a PM. I'll be happy to assist you further. Thanks!

Razer.ScarletRouge

Hi Burakemmi,

Could you please provide me with the link that's taking you to the wrong support page? I appreciate your cooperation!

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