rack in the plastic on the headphone Razer kraken v3 pro

Hi headCadetGreyspot035,

I’m sorry to hear about your Razer Kraken V3 Pro’s cracked yoke. Please refer to the warranty exclusions and limitations here. To assist you further, could you answer a few questions?

• When did the issue start to occur?
• Were there any incidents with your headset before the issue? i.e. dropped, accidental pull while standing up, etc.
• Do you happen to use more force than usual when removing the headset?
• Were there any incidents of pulling or tugging the headsets, making them stretch beyond their limit?

I'd also appreciate it if you could PM me your device serial number and proof of purchase. Save the shareable files via any online drive account listed in this link. All the best!

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