Good afternoon.
I bought a Razer Kraken V4 | RZ04-0517, faced two problems:
1) The sound in the headphones is turned off when you start a game. It may just disappear during a conversation in Discord. At the same time, there are no audio signals about loss of connection, if you open Synapse, you can see that the headphones are connected at this moment, but there is no sound in them. Reinstalling Synapse does not help, or rather it helps, until the moment I launch the application (any one), as after a few seconds, and sometimes even minutes, the sound disappears. I had a similar difficulty with my previous Razer Naga headphones, at that time I was recommended to flash the headphones and the wireless dongle, I also saw a similar problem on YouTube on Razer Kraken v3, the video also recommended flashing the headphones and dongle. I wanted to check for a firmware update for my headphones, but there is no firmware on the support site that could be updated... Please provide a link to download the updated firmware or provide an alternative solution to the problem.
2) How can I turn off the sound of pressing the buttons “power on, power off, mic on, mic off, pairing, ect”? I work remotely and it is important for me to be in touch with colleagues, but I am very uncomfortable with this function, because when this "Assistant" speaks, the main incoming sound stream is interrupted and only the voice of the "Assistant" is heard, this is very disturbing, since some important information is lost and I get into an awkward position in front of colleagues, because you have to ask them again! I think if this is not possible, then you just have to solve this issue in your next firmware!