Razer 15 2018 : Touchscreen stopped working

Hi there! You're in the right thread. Sorry to hear about your laptop's concern. Please send me a PM together with your laptop's serial number. Let's continue there.

I thought I'd throw this open to the community as I have exhausted the Razer Support options and, as I'm pretty sure it's a Windows 10 update issue, other people will have experienced the same problem and hopefully have solved it. The touchscreen driver fails with a 'code 45' message and the driver history says something about an incompatibility when updating. "Device HID\\VID_04F3&PID_2735&Col01\\6&232ff3d&0&0000 was not migrated due to partial or ambiguous match." The driver is generic - part of the OS rather than a Razer Specific driver. There doesn't seem to be a way of rolling back. My firmware is current and windows is fully up to date.

luxhibernia
I thought I'd throw this open to the community as I have exhausted the Razer Support options and, as I'm pretty sure it's a Windows 10 update issue, other people will have experienced the same problem and hopefully have solved it. The touchscreen driver fails with a 'code 45' message and the driver history says something about an incompatibility when updating. "Device HID\\VID_04F3&PID_2735&Col01\\6&232ff3d&0&0000 was not migrated due to partial or ambiguous match." The driver is generic - part of the OS rather than a Razer Specific driver. There doesn't seem to be a way of rolling back. My firmware is current and windows is fully up to date.

Thanks for sharing this with me. Do you have an active ticket from the Support Team? If you have, please send me a PM together with your case number so I can check its progress.