The display on the phone is second to none on the market. Quality graphics, lightning speed, almost unreal gaming experience for a phone.
Here's the problem. 5 months after I purchased the phone I was unable to charge the phone using a standard C-type connection. It seems the charging port has a substantial design flaw, its quality is the worst on any phone I've ever owned. I have a professional job, always protect my phone with case and screen protector and have never used a phone in any way outside of normal wear and tear such as.......plugging and unplugging it to charge the phone.
I contacted Razer support once the phone was 100% unable to charge via the standard cord. After about a week of back and forth of them telling me to reboot my phone, scrub the cache and data, and factor resets I politely told them over and over it was the cord. Finally, they relented and admitted it was still under warranty and I was "entitled" to a reconditioned phone as a replacement. Wow....a used phone because of your design flaw. After some serious consideration I finally agreed because I need a phone and this one was a $700 paperweight. I could still charge wirelessly but gamers cant play and charge wirelessly very easily. I mailed the phone back to Razer per their instructions and they received it 4 days ago according to the FedEx tracking system. I have now sent 5 emails asking for an update and I have received nothing but the auto reply. At this time I have no idea if or when I will receive either my paperweight or a used phone back in the mail. Absolutely zero communication. So if someone out there gets a reconditioned phone that doesnt charge using the charging cord in the box, that's probably my phone and enjoy the paperweight!
Do yourself a huge favor and buy Samsung before you waste money on this inferior product. I'm currently writing this review on my 2015 Samsung s7 that I had to turn back on when I mailed my Razer. It works great even after these 4 years and Samsung us a reputable company in my experience. Razer is a joke of a company that will go out of business.....again. The shareholders should run now, before their money goes to the same place my Razer 2 phone went......into thin air.
Be the first to reply!
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.