I can't install Razer 7.1 Surround Sound. The download just freezes and says "preparing." What should I do? The product is official and was purchased from an authorized supplier.
Question
Razer 7.1 Surround Sound
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- Razer Support
Hey there,
I understand that you’re experiencing an issue installing Razer 7.1 Surround Sound, where the download freezes and gets stuck on “preparing.” To help isolate the issue, may I ask if you’ve tried downloading and installing the software using a different web browser (e.g., Chrome, Edge, or Firefox) to confirm whether the issue persists?
Additionally, please try to temporarily uninstall your antivirus and firewall software, then reinstall the Razer Surround application, and let me know via PM how it goes so I can promptly assist you further. Thank you!
*Thread locked to curb conversation to PM.
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