Title. I’ve had this headset for about a year now maybe, no real problems with it. Recently, the 7.1 surround sound app just auto-closes itself when I try to open it, thus rendering 7.1 sound inoperable.
I have tried…
Rebooting my headset.
Rebooting my PC.
Reinstalling the app.
Nothing helps. What’s going on?
Hey there,
I understand that you are experiencing an issue with the 7.1 Surround Sound application, as it automatically closes whenever you try to open it, preventing you from using the 7.1 surround sound feature.
Have you tried launching the application through a different browser or using an incognito/private browsing window to see if the issue persists?
If the issue continues after performing the troubleshooting steps, please send me a private message with your device's serial number so I can check its details in our system and assist you further. Thank you, and I look forward to your response.
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