Hello Razer Support,
I recently regained access to my old Razer account, but I can no longer access the 2-Step Authentication method that was previously set up on the account. I also lost my old SIM card/phone number and no longer have my backup codes.
I still have access to the email address associated with my Razer account. However, I cannot change my account information or update my 2-Step Authentication because the old authentication method is still required.
Could you please help me recover the account and reset/remove the old 2-Step Authentication so I can set up a new authentication method?
I am willing to provide the necessary information to verify that I am the account owner.
Thank you.
