Razer AIO Hanbo 360 problems | Razer Insider
Skip to main content
Question

Razer AIO Hanbo 360 problems

P

Hi there,

 

I built a new PC and have the following components:

  • ASRock Z690 Taichi Razer Edition
  • Intel i7-14700
  • Razer Hanbo AIO 360, fan connected to CPU_FAN1 of the motherboard
  • Razer PWM Fan control.ler with 6x Kunai Chroma attached to it

 

Thing is, when I start Windows 11,  I get two faults:

 

  • FAN COUNT ERROR
    FAN/S NOT CONNECTED

 

Also, inside Razer Synapse, the fan speed for the CPU shows 0. I read different topics that this was the case with other intel 13th gen CPU's, but the latest fw of the Hanbo (1.2.0) mentions that it is solved. 

 

 

I have tried formatting Windows and reconfiguring everything, but I can't solve the faults and my CPU speed keeps showing 0. It is also worth mentioning that inside the BIOS I can see the FAN speed of CPU_FAN1.

 

Any ideas on how to solve this?

 

    Did this topic help you find an answer to your question?

    2 Replies

    jbhabis
    • jbhabis
    • Insider Mini
    • 2 replies
    • August 21, 2024

    I had a similar issue.  Make sure the fans for your AIO are plugged into your AIO’s fan ports and not your Fan controller.  This fixed the issue for me.  

    alexkywalker

    This is such a hit or miss device. I have bought 4 Hanbos in the last 6 months for different builds, and I’ve had problems with 2 and zero issues with the other 2.

    One went back to Razer and they replaced it, though it took weeks for the whole thing.

     

    Another on brand new I just installed, upgraded firmware and all and still complains about fan count errors. My theory is that the USB-C to usb motherboard header cable is the one to blame, since everything works fine if I run a USB cable from the Hanbo to the back of the motherboard into another USB-C port.

    This is my last one, not buying it again. 

    R
    1 person likes this
    • R
      Redlegparatrooper

    Reply


    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings