Razer AIO Hanbo 360 problems

Question

Hi there, I built a new PC and have the following components:ASRock Z690 Taichi Razer Edition	Intel i7-14700	Razer Hanbo AIO 360, fan connected to CPU_FAN1 of the motherboard	Razer PWM Fan control.ler with 6x Kunai Chroma attached to it Thing is, when I start Windows 11,  I get two faults: FAN COUNT ERROR	FAN/S NOT CONNECTED Also, inside Razer Synapse, the fan speed for the CPU shows 0. I read different topics that this was the case with other intel 13th gen CPU's, but the latest fw of the Hanbo (1.2.0) mentions that it is solved.   I have tried formatting Windows and reconfiguring everything, but I can't solve the faults and my CPU speed keeps showing 0. It is also worth mentioning that inside the BIOS I can see the FAN speed of CPU_FAN1. Any ideas on how to solve this?

alexkywalker · Answer

This is such a hit or miss device. I have bought 4 Hanbos in the last 6 months for different builds, and I’ve had problems with 2 and zero issues with the other 2.One went back to Razer and they replaced it, though it took weeks for the whole thing.Another on brand new I just installed, upgraded firmware and all and still complains about fan count errors. My theory is that the USB-C to usb motherboard header cable is the one to blame, since everything works fine if I run a USB cable from the Hanbo to the back of the motherboard into another USB-C port.This is my last one, not buying it again.

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