Razer App on Windows 11 crashing frequently or upon resume of System | Razer Insider
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Question

Razer App on Windows 11 crashing frequently or upon resume of System

  • August 7, 2025
  • 1 reply
  • 208 views

HS_ZERO

The App keeps crashing when laptop connects to my Razer Laptop Stand v2 which then connects to Razer monitor stand, Deathstalker TKL  and Basilik v3.
Only Synapse and Chroma app is installed in the office laptop. The Windows user account used is a non-privileged account.

Application Error Event logs are as listed:

Faulting application name: RazerAppEngine.exe, version: 4.0.560.2, time stamp: 0x668dce24
Faulting module name: ntdll.dll, version: 10.0.26100.4652, time stamp: 0x6c6bd922
Exception code: 0xc0000374
Fault offset: 0x000000000011dc15
Faulting process id: 0xA520
Faulting application start time: 0x1DC067DA4DDCBDF
Faulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.560\RazerAppEngine.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 357d44da-7099-4b8f-94b3-9c3aace9ac0f
Faulting package full name: 
Faulting package-relative application ID: 

Faulting application name: RzDeviceManager, version: 1.0.0.65, time stamp: 0x6809f8e7
Faulting module name: 153200D4-00FF-0D22-0000-81812BE41000.mod, version: 1.1.6.119, time stamp: 0x68550235
Exception code: 0xc0000005
Fault offset: 0x0001c0b8
Faulting process id: 0xDE38
Faulting application start time: 0x1DC067DC42E2B55
Faulting application path: C:\Program Files (x86)\Razer Chroma SDK\bin\RzDeviceManager
Faulting module path: C:\Program Files (x86)\Razer Chroma SDK\bin\153200D4-00FF-0D22-0000-81812BE41000.mod
Report Id: 07cb016e-18b5-4dd3-8ae5-90e2af7c1d9b
Faulting package full name: 
Faulting package-relative application ID: 

1 Reply

  • Insider Mini
  • November 8, 2025

I am seeing the same random crashed, was having it on my last PC but have brand new one, new install, clean install, I have reparied it several times but Event viewer brings up this:

Faulting application name: RazerAppEngine.exe, version: 4.0.563.5, time stamp: 0x668dce24
Faulting module name: RazerAppEngine.exe, version: 4.0.563.5, time stamp: 0x668dce24
Exception code: 0x80000003
Fault offset: 0x0000000006b91f69
Faulting process id: 0x6F80
Faulting application start time: 0x1DC4F8A10F1E53F
Faulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.563\RazerAppEngine.exe
Faulting module path: C:\Program Files\Razer\RazerAppEngine\app-4.0.563\RazerAppEngine.exe
Report Id: 421a5f69-0f7c-4095-b488-db3c8e5b84b2
Faulting package full name: 
Faulting package-relative application ID: 

 

Followed by this:

Faulting application name: RazerAppEngine.exe, version: 4.0.563.5, time stamp: 0x668dce24
Faulting module name: RazerAppEngine.exe, version: 4.0.563.5, time stamp: 0x668dce24
Exception code: 0xc000041d
Fault offset: 0x0000000006b91f69
Faulting process id: 0x4990
Faulting application start time: 0x1DC50508CFA7AEA
Faulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.563\RazerAppEngine.exe
Faulting module path: C:\Program Files\Razer\RazerAppEngine\app-4.0.563\RazerAppEngine.exe
Report Id: aa6cdea9-cf84-409a-8e47-1fb5967389ea
Faulting package full name: 
Faulting package-relative application ID: