Hi yesterday I’ve got several mails form razer assistance for a nari ultimate headset, i already fowarded the picture with the cable cutted etc and was all good, now on one mail an operatore asked me for a pic of my ID for the rma, on another (case correlated where I asked if there was any news on my rma) the operatore told me that everything was allright. What should I do? Honestly seems tretty odd to me to give such a confidential document for an rma.
here’s the complete message
Response By Email (Eugenio) (01-Feb-2025 09:52 AM)
Hello Fulvio,
Good day! This is Eugene from Razer Customer Support and I’ll be your support agent today.
We have received your case and forwarded it to our internal team to assist you with your concern.
To assist in resolving this matter, please follow these steps:
1. Write your case number on a piece of paper.
2. Place the paper beside your device's serial number.
3. Your Identification Card
4. Take a clear photo ensuring the case number, serial number, and identification card are all visible in one image.
Thank you for your cooperation and we hope to hear from you soon.
To update this case, you can reply to this email or use our Razer Support Portal.
Unleash and Dive into the world of innovation at Razer Store!
Sincerely,
Eugene
RΛZΞR Support
For Gamers by Gamers
https://support.razer.com
