Razer Atheris dead after firmware update | Razer Insider
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Razer Atheris dead after firmware update

  • June 13, 2022
  • 3 replies
  • 80 views
F
I followed the instructions here https://mysupport.razer.com/app/answers/detail/a_id/479/~/why-is-my-razer-atheris-unable-to-reconnect-to-my-mac%3F 1) Download the update 2) Switch to 2.4 GHz and connect via dongle. During the firmware update it says "reconnect your device" and I reconnect the dongle. Now my mouse is dead. And in the device manager, the mouse is showing up as "Razer bootloader". Help, please. No firmware update should break my mouse.
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    3 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • June 13, 2022
    If it's in bootloader mode, did you tried to run FW updater again?
    F
    Yes. I ran the firmware updater again but the "UPDATE" button is now grayed out.
    Razer.Zionzedd
    frontRedBrownPEARL901
    Yes. I ran the firmware updater again but the "UPDATE" button is now grayed out.
    Did you already try to reinstall the driver and use a different USB port for the dongle? If the same problem persists, PM me the serial number and share a copy of your receipt so I can start a case and forward it to the RMA Team if necessary. *Thread locked to curb conversation to PM.
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