I followed the instructions here
https://mysupport.razer.com/app/answers/detail/a_id/479/~/why-is-my-razer-atheris-unable-to-reconnect-to-my-mac%3F
1) Download the update
2) Switch to 2.4 GHz and connect via dongle.
During the firmware update it says "reconnect your device" and I reconnect the dongle. Now my mouse is dead. And in the device manager, the mouse is showing up as "Razer bootloader".
Help, please. No firmware update should break my mouse.
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If it's in bootloader mode, did you tried to run FW updater again?
Yes. I ran the firmware updater again but the "UPDATE" button is now grayed out.
frontRedBrownPEARL901
Yes. I ran the firmware updater again but the "UPDATE" button is now grayed out.
Did you already try to reinstall the driver and use a different USB port for the dongle? If the same problem persists, PM me the serial number and share a copy of your receipt so I can start a case and forward it to the RMA Team if necessary.
*Thread locked to curb conversation to PM.
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