Razer Athers - manufacturer defect product.

Hello, I have complain about Razer Athers mouse dongle, After buying a Razer Athers i have been using it for work and study for the past year only using the bluetooth function, Recently in the summer i had some extra free time and i though that i would start using the mouse on the wifi 2.4 cause the ms will be much better so i can finally start gaming with it. After putting the dongle on my pc port [new pc] it got stuck in it and it was not a remove-able how gentle and careful i was, after 30-60 mins it finally came out but sadly got split from the case and kinda is stuck in my pc and took me over 2 hours to finally take it out and that usb part on my pc isn't even working anymore thank to this product, I though this was completely my fault but turns out that this issue has happened to way 2 many people on this exact same product, So many has been complaining on reddit as seen here: https://www.reddit.com/r/razer/comments/983nef/casing_stuck_in_usb_port_razer_atheris/ https://www.reddit.com/r/razer/comments/82mlvy/razer_atheris_need_usb_dongle_replacement/ https://www.reddit.com/r/razer/comments/8w68ss/razer_atheris_usb_dongle_help/ And many more... It sounds like a manufacturer defect that has caused this and even more problems to my pc usb hubs... i tried contacting support but they don't even have this product on there support page. kind regards