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Razer Axon - Grey Screen

  • June 25, 2024
  • 4 replies
  • 424 views
Hermanater

I’ve used Razer Axon for quite some time now, having recently installed it on this computer after I switched systems. It worked fine for the first couple of days, but now displays grey screens on both my monitors upon launch and remains that way until I relaunch Axon after an hour or so (if I do so immediately the same issue occurs).

 

I’ve reinstalled the wallpapers, but have not explored any other options, as it’s a relatively new issue. If there’s any quick fixes anyone knows of, it would be great to find them. I will try reinstalling the program soon.

Best answer by Kangaroo621

Hihi, Axon Team Echo here. Could you please do following two things to help us quickly targeting the issue-

  1. Raise ticket via Razer CA Team;
  2. Collect your app log via our log tool, here is the log collection guidance: How to get Razer Axon logs

Apologize for any inconvenience caused.

Hermanater
This topic has been closed for replies.

4 Replies

Zoonosis
  • Zoonosis
  • Insider Mini
  • June 25, 2024

I had this same issue the past couple of days. I finally just got luck and have seemed to fix it. The issue started after it did an auto update, but below is how I fixed it.

 

Under Library select the little TV looking icon

 

Go to Performance and select Windows media foundation

 

Hope this helps, but it fixed it for me.

Hermanater
dailyBrickRedIOLITE507

I have the same problem but the solution you purpose didn’t work for me. I dont really know what can i do to solve this problem cuz i really like this application.

Kangaroo621
  • Kangaroo621Staff
  • Staff
  • Answer
  • May 29, 2025

Hihi, Axon Team Echo here. Could you please do following two things to help us quickly targeting the issue-

  1. Raise ticket via Razer CA Team;
  2. Collect your app log via our log tool, here is the log collection guidance: How to get Razer Axon logs

Apologize for any inconvenience caused.

Intoxicatedd
Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • May 30, 2025

Hey guys,

If you continue to experience the issue, please send me a PM with your Axon logs so I can forward your case to our Technical Team. You can upload them to any hosting service like Google Drive and provide a shareable link. Just check the file so that anyone with the link can view it.

 

 

*Thread locked to curb conversation to PM.

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