I am sorry to hear about the issue with your Razer Barracuda. Can you recall any incidents that occurred before the problem arose? For example, did you accidentally drop the headset or exert more force than usual when removing it? Were there any instances where you may have pulled or tugged on the headset, causing it to stretch beyond its intended limit? You may want to take some time to read the full details of the Razer Warranty Policy- Exclusions and Limitations. Also, to set your expectations, currently, Razer does not provide repairs for peripheral devices. Thanks for understanding.