Hello, I have problems with 2.4GHz dongle, my Laptop sees it as a HID Transfer divice. The Headset is not visible also in Razer Synapse 3 when is set to 2.4GHz and when is set with Bluetooth.

The headset is working with Bluetooth mode.

I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3, deleted drivers with Razor driver cleen up and with Detection troubleshhot tool and the problem is still persists, the headset is working only on Bluetooth mode.
With 2.4GHz the headset is not visible and is not connecting to the dongle.