Good day, I purchased a new set of razer barracuda x headphones a few weeks ago, the audio started distorting today on my laptop. The sound was perfect from purchase up to this point. I have not changed any settings before the issue started and went through a few changes after to try and sort this problem. Any other options or advice?
Question
razer barracuda x
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- Razer Support
Hey
Please bear with me for a bit. Can you uninstall your headset drivers by following the steps below and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue you're currently experiencing.
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Press Windows key + S on the keyboard to open the Search bar.
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Type in "Device Manager" and hit enter.
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Go to "Audio inputs and outputs".
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Right-click on the Razer headset and select "Uninstall device".
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Restart the computer. The drivers are automatically installed after a restart.
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