I recently bought my son the Barracuda X as he uses a Switch and PS4 as his gaming devices. The headset and mic work flawlessly on the switch but the mic sounds crackly when on the PS4. I can't figure out why as when I move the dongle over to the Switch it immediately works perfectly again. Any ideas?
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Hi godfrey1984,
I’m here to help. To isolate the problem, please ensure the device is not subject to wireless interference. Turn off, or disable any other wireless devices or move away from them to avoid interference. You can visit this link for troubleshooting. If you need further assistance, PM me your headset serial number so I can verify its model and provide other workarounds. All the best!
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