Razer Barracuda X dongle not working | Razer Insider
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Razer Barracuda X dongle not working

  • June 26, 2026
  • 2 replies
  • 17 views
upKeyLimerush879

Hi my Dongle has stopped working. Can I buy a replacement dongle?

 

Best answer by Razer.Aero

Hi upKeyLimerush879,

I understand you’re having trouble with your Razer Barracuda X dongle. Just to better understand the issue, is the dongle not being detected by your PC at all, or is the headset not connecting to it? Also, what troubleshooting have you already tried so far? If you can, please send me a PM with your headset serial number, region, and your proof of purchase. Kindly upload it to Google Drive, and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Thanks!

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2 Replies

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • Answer
  • June 27, 2026

Hi upKeyLimerush879,

I understand you’re having trouble with your Razer Barracuda X dongle. Just to better understand the issue, is the dongle not being detected by your PC at all, or is the headset not connecting to it? Also, what troubleshooting have you already tried so far? If you can, please send me a PM with your headset serial number, region, and your proof of purchase. Kindly upload it to Google Drive, and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Thanks!

*Thread locked to curb conversation to PM.

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • June 27, 2026

    Hey ​@upKeyLimerush879,

    Please bear with me for a bit. Is the dongle still detected in the Device Manager? Can you test it on another computer to see if it behaves the same way? Please also send me a PM with the serial number together with your location/country so I can verify it in our system and check our inventory?


    *Thread locked to curb conversation to PM. 

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