Hi everyone,



I just bought a new Babacuda X (2022) yesterday, and it seem after i plugged in, i can hear thought it, and the mic also working



But when i try using "Barracuda X_FirmwareUpdater_v2.4.0_r4" and all other software (downloaded on razer site) is not detecting my devices



+ It asked to plugged in the devices, i tried to unplug - replug it but no help

+ For others devices (THX) it asked to select my Razer devices as default, i already selected but it also can't detect it



Is this an hardware issue ? since i can try to contact the saler to give it back



another question, is it possible to charge the device though other dock charge (not from PC) such as : old iphone dock with USB support?



Thank you and hope i can get support as soon as possible