So I Purchased this mice in May 2024.
Mouse hasn't been used in over a month, it's just been sitting on my computers desk.
Suddenly when I went to use it, NO POWER.
I have charged it over night. I have tried resetting it with 3 buttons down for 7 seconds. But nothing works. Any ideas?
Best answer by Razer.ScarletRouge
Hey there,
I understand you're having issues with your Razer Razer Basilik V3 Pro. No worries, let me help you! Have you tried using a different cable? Also, please try plugging your mouse into a different power source to properly isolate the issue.
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
*Thread locked to curb conversation to PM.
Hey there,
I understand you're having issues with your Razer Razer Basilik V3 Pro. No worries, let me help you! Have you tried using a different cable? Also, please try plugging your mouse into a different power source to properly isolate the issue.
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
*Thread locked to curb conversation to PM.
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