Razer basilik x hyperspeed cant update firmware and cant conenect via 2.4 dongle | Razer Insider
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Question

Razer basilik x hyperspeed cant update firmware and cant conenect via 2.4 dongle

  • September 18, 2024
  • 1 reply
  • 102 views
hitBuffALEXANDRITE370

I’m trying connect my mouse with 2.4 dongle which is recognize by pc in device manager but mouse cant find him and can’t connect...and also I try update my firmware of my mouse but my bluetooth cant find dfubasilik in bluetooth settings in windows. I use windows 11..please help

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1 Reply

Razer.sushi.boi

Hey, @hitBuffALEXANDRITE370!

 

Are you using a USB hub? Try plugging it directly into your PC’s motherboard. If possible, try it on a different computer and update its firmware. If that didn’t work, then drop me a message via PM along with your mouse’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.

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