Razer Basilisk Hyperspeed X Stuttering / Slowing | Razer Insider
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Razer Basilisk Hyperspeed X Stuttering / Slowing

  • April 20, 2025
  • 1 reply
  • 32 views

Hi there,

The mouse I have was recently working great and now there’s periodic stuttering and slowing of the cursor. I’ve tried other mice and it does not happen. I’ve taken a look around and this looks to be like a really common problem.

I’ve gone through all the steps of:

  • Uninstalling / Cleaning Driver and then reinstalling
  • Attempting to update firmware (it wont actually let me)
  • Cleaning the mouse itself
  • Testing it on another machine
  • Moving the dongle closer (i have it literally right next to the mouse now)
  • There’s a ton of threads here and on reddit of other potential fixes that I’ve tried as well

This problem makes games unplayable. The mouse is less than a month old, and it’s crazy to already be having problems. To make things even worse, I no longer have the receipt, so I cannot even return it. Really bad first impression for a Razer product 😓

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1 Reply

Razer.sushi.boi

Hi there, ​@dinsley!

 

It seems like you’ve done all the necessary workarounds. Is it possible for you to try it on a different PC just to check if the same issue persists? If it does, then drop me a PM along with your mouse’s serial number so I can validate it and for proper documentation.

 

*Thread locked to curb conversation to PM.


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