Razer Basilisk - need help | Razer Insider
Skip to main content

Razer Basilisk - need help

  • March 7, 2022
  • 1 reply
  • 6 views
P
Hi, I bought a Razer Basilisk off a private person from ebay (Germany), so unfortunately no option to return it. Apparently the mouse is brand new, but when I plug it in it is glowing but the cursor is not moving and Windows is not able to detect it. I tested 3 different computers --> same everywhere. What can I do now? Can I contact Razer for support? Thanks for help.
    This topic has been closed for replies.

    1 Reply

    Razer.Speedcr0ss
    patrickweigl
    Hi, I bought a Razer Basilisk off a private person from ebay (Germany), so unfortunately no option to return it. Apparently the mouse is brand new, but when I plug it in it is glowing but the cursor is not moving and Windows is not able to detect it. I tested 3 different computers --> same everywhere. What can I do now? Can I contact Razer for support? Thanks for help.
    Please perform the steps from this link. Should the behavior persist, please proceed with this article. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns. *Thread is now locked.
    CookiesAccessibility statement