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Razer Basilisk Ultimate connection issue

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I've had the Razer Basilisk Ultimate since it came out. I have the Wireless Power Saving (Enter Sleep Mode if idle for 2 minutes) in Razer Synapse. When I touch the mouse it usually wakes up and connects to Razer Synapse again. But sometimes it does not, and I have to switch the on and off button under the mouse 3-4 times before it connects to Razer Synapse or unplug the usb dongle from the charging dock. Sometimes when the issue happens the mouse still works so I can move the cursor, but is not connecting to Synapse, and sometimes the cursor wont move at all. I have installed the latest Razer Synapse and also flashed the mouse with the latest Firmware I found on Razer's website. Has anyone else experienced this? I am on Win10 2004, fresh install and all the latest drivers etc.
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    3 Replies

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    • santisoza
    • 2 replies
    • November 5, 2020
    This is also happening to me. I contacted support and they first need me to isolate the problem and make sure it is also not occurring on other devices.
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    • olemorten
    • Author
    • 1 reply
    • November 5, 2020
    Razer sent me a brand new mouse, haven’t had any issues with the new one :) I was really amazed with they’re support.
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    1 person likes this
    • S
      santisoza
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    • santisoza
    • 2 replies
    • November 6, 2020
    olemorten
    Razer sent me a brand new mouse, haven’t had any issues with the new one :) I was really amazed with they’re support.
    Jeez I wish they did that with me!
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