I've had the Razer Basilisk Ultimate since it came out. I have the Wireless Power Saving (Enter Sleep Mode if idle for 2 minutes) in Razer Synapse. When I touch the mouse it usually wakes up and connects to Razer Synapse again. But sometimes it does not, and I have to switch the on and off button under the mouse 3-4 times before it connects to Razer Synapse or unplug the usb dongle from the charging dock. Sometimes when the issue happens the mouse still works so I can move the cursor, but is not connecting to Synapse, and sometimes the cursor wont move at all. I have installed the latest Razer Synapse and also flashed the mouse with the latest Firmware I found on Razer's website.
Has anyone else experienced this? I am on Win10 2004, fresh install and all the latest drivers etc.
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This is also happening to me. I contacted support and they first need me to isolate the problem and make sure it is also not occurring on other devices.
Razer sent me a brand new mouse, haven’t had any issues with the new one 
I was really amazed with they’re support.
I was really amazed with they’re support.
olemorten
Razer sent me a brand new mouse, haven’t had any issues with the new one
Jeez I wish they did that with me!
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