Razer Basilisk ultimate disconnecting and reconnecting despite uninstalling synapse 3 and 4 | Razer Insider
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Razer Basilisk ultimate disconnecting and reconnecting despite uninstalling synapse 3 and 4

  • December 31, 2024
  • 3 replies
  • 153 views
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I hear this is a pretty common issue so I want to know if anyone has a fix for this. 

 

Ive been using my Razer Basilisk ultimate for about 2  years or 3 if im not mistaken and just today started connecting and disconnecting, no amount of uninstalling and reinstalling drivers and razer synapse seems to work like other forums suggested, ive already went through toruble shooting and everything and ive just about reached my limit.

 

If it helps ive tried using it with the 2.4 dongle the mouse dock and the included cable, when using the cable (the one for the mouse dock) it simply stops working altogether

 

Is anyone able to help?

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This topic has been closed for replies.

3 Replies

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  • cpetty1115
  • Insider Mini
  • August 27, 2025

I’m currently running into the same problem and have been unable to find the resolution

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razer doesnt care.. they got your money, customer service isnt on their radar.. everyone is having this issue and they have no support or solutions for it beyond the usual turn it off and on again.. their phone line is a ghost town.. this is the last razer product i buy and my time recommending them to ppl is way over.. terrible product and worse company

 

Razer.ScarletRouge

Hey guys!

Please send me a private message together with your device’s serial number

and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view".

Also, please let me know via PM the troubleshooting steps you have already performed so I can properly isolate the issue. Thank you!

 

*Thread locked to curb conversation to PM.

 

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