Razer Basilisk Ultimate Dock Not Charging | Razer Insider
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Razer Basilisk Ultimate Dock Not Charging

  • May 25, 2021
  • 1 reply
  • 42 views
S
Hi all, i have read the forums and support and i have tried using alcohol prep pads to wipe both the charging pins as well as the connecting points on the mouse but to no avail. Should i call it in and ask for a replacement? :/ Wonderful mouse to use but this issue is frustrating to say the least ://////
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • May 25, 2021
    Issues like these are rather tricky to diagnose. It would be best to submit a warranty claim instead. Do send me the serial number of the mouse so I can verify the warranty status. I can also use that to submit a claim on your behalf. *Thread locked to curb the conversation to PMs.
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