Razer Basilisk Ultimate loses connection when removed from charging dock

I'm Japanese, so I'm using Google Translate. I apologize if there are any strange sentences. I purchased the Razer Basilisk Ultimate from Amazon.co.jp in 2022. I've been using it for about three years, but starting last week, it started disconnecting immediately when I remove it from the charging dock. I've tried updating the mouse's software and using security software to connect the USB dongle, but nothing worked. It disconnects immediately even when connected via USB, but after trying a few times, I can use it normally via USB.