I have bought a used mouse and when I got it, it was fully charged. when I started using the mouse everything worked fine. I used it for about 4-6 hours before it died. Then when i tried charging the mouse the mouse only charged to 36% then stopped charging. I then started to use the mouse after noticing that i was no charging past the 36%. i got it down to 20% and then tried charging again but the percentage would not go past 20%. My problems at this moment is that the percentage is at 0% but the mouse last hours wirelessly, the mouse wheel will blink red. I'm guessing it thinks its dying. I cant use the RGB because of this.
Things I tried to fix this problem:
- Reset and update both the Mouse and the Dock.
- Clean the contact points.
- Uninstalled and Updated my Synapse to the Beta because I had an older version of it. No Change.
- Tried charging the mouse through wired and the dock.
- Used different computers and different USB slots.
- charged the mouse while being on and off. Multiple hours for both methods.
- used it again until fully dead and then charged and it charges fine but still says 0% and no RGB functions beside the battery dying blinking red mouse wheel.
- computed/windows is updated.
- uninstalled mouse driver and reconnected the mouse and then updated firmware.
The mouse it out of warranty and I do not have raze care. It sounds like a synapse issue. I tried looking for a way to get into contact with razer support but this is what I was brought to.